About the Role
Experience : 8 - 10 Years
Responsibilities’
As a Functional Support Consultant in the To-Increase partner enablement and support team, you will:
Serve as primary contact for our customers for (remote) service and support requests on To-Increase solutions for Dynamics AX and D365F&O.
Analyze, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide.
Secure pro-active and thorough communication, both verbal and in writing, in response to support requests.
Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing.
Learn new advanced solutions on Dynamics AX and D365 F&O and work with the latest Microsoft technology.
Able to replicate the problem scenario in standard environments, perform triage for non-replicable support cases and be able to provide workarounds where possible.
Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time.
Contribute and maintain the To-Increase knowledge base repository.
Follow and develop standard operating procedures.
Requirements and skills
Bachelor's degree (CA/ICWA/MBA/Equivalent).
At least 3 years, but preferable 5 years of experience with Microsoft Dynamics AX in both D365 F&0 and AX2012.
Functional knowledge of standard Dynamics AX systems functions (T&L and Project accounting), postings, roles and permissions, work flows, batch jobs.
Proven certifications on AX2012, D365F&O
The ability to quickly learn new functionality, new products, new developments
Strong analytical skills, to narrow down requests or issues reported by customers.
Excellent communication skills in English, both verbal’s as in writing;
Strong team player and high customer & commercial orientation with a pro-active attitude
Ability to work with international partners / customers. Exposure to cross-cultural working will be an added advantage
Energized by working collaboratively to evolve and optimize our customer experience program
Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
Proven ability to develop relationships quickly
Ability to manage several partners and customers at one time